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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joanne Stefanick

December 4, 2024

5  out of  5
rating by Joanne Stefanick
"I needed to unlock my password and get out of a loop. Wendy spent a VERY long time helping me till we got everything squared away. She was very patient while I set up the app and a new login."
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Our Life

December 4, 2024

5  out of  5
rating by Our Life
"📑📑📑📝📝📝✍🏽✍🏽✍🏽👩🏻‍💻👩🏻‍💻😊 ⭐️⭐️⭐️⭐️⭐️ We had an outstanding experience with our State Farm agent Wendy James! She went above and beyond, staying late on a Friday evening (until 6:56 PM!) to issue new home and auto policies for us. Her dedication and patience were truly impressive. She walked us through every detail of the coverage options, thoroughly explaining the benefits, limitations, and alternatives to ensure we made informed decisions that best suited our needs. She even discussed additional coverage options for our household, showing her genuine care for our overall protection. Her professionalism, knowledge, and commitment to customer service were top-notch. If you’re looking for an agent who truly puts in the effort for her clients, look no further. Highly recommend!"
We responded:
"Thank you so much for taking the time to share your wonderful experience with my agency team! I am thrilled to hear that she went above and beyond to assist you, especially by staying late to ensure all your home and auto policies were in place. Your kind words about her dedication, professionalism, and thoroughness mean a lot to us. It's our priority to ensure our clients feel informed and confident in their coverage options, and we are glad to hear that she was able to provide that for you. We truly appreciate your recommendation and look forward to continuing to serve you and your insurance needs. If you have any further questions or need assistance in the future, please don’t hesitate to reach out! Best regards, Gina"
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Jeff Cutts

November 6, 2024

5  out of  5
rating by Jeff Cutts
""I recently switched to Stat Farm for my car insurance, and I couldn't be happier with my decision! The process of getting a quote was straightforward and quick. Wendy was incredibly helpful and knowledgeable, answering all my questions with patience. I appreciated the transparency in their pricing and the various discounts available, which helped me save a good amount on my premium."
We responded:
"Jeff, We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Regards, Gina"
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Patty

October 21, 2024

5  out of  5
rating by Patty
"Wendy was very helpful. I needed renter's insurance and she made the process easy."
We responded:
"Patty, Thank you so much for your kind words! We’re thrilled to hear that Wendy was able to assist you with your renter's insurance and made the process smooth for you. Your satisfaction is our priority, and we appreciate your feedback. If you need any further assistance, don't hesitate to reach out. Have a great day! Gina"
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Maria Pereira

October 21, 2024

5  out of  5
rating by Maria Pereira
"Wendy is amazing! I would give her 10 stars if I could. She was so thorough and explained bundling my first home and auto insurance step by step. I felt confident I was getting best deal!"
We responded:
"Maria, Thank you for your fantastic review! We’re so glad to hear that Wendy provided you with thorough and detailed assistance while bundling your home and auto insurance. Your confidence in the process is exactly what we aim for! We truly appreciate your support and would happily give Wendy those extra stars if we could. If you have any more questions or need further assistance, feel free to reach out. Thank you for your business. Gina"
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Danielle X

September 24, 2024

5  out of  5
rating by Danielle X
"Wendy is great! She made the process of switching insurance easy. She is excellent at follow through. She works hard for you. Got a competitive deal with excellent coverage. Highly recommend."
We responded:
"Danielle, Thank you for sharing your positive experience with Wendy! It's great to hear that she was able to make the process of switching insurance easy for you. Her excellent follow-through and dedication to helping you is truly commendable. Obtaining a competitive deal with excellent coverage is definitely a win-win situation. Thank you for recommending Wendy's services – She is a valuable asset to our agency. Gina"
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Purvi Mazumdar

September 12, 2024

5  out of  5
rating by Purvi Mazumdar
"Wendy is amazing. Very helpful and knowledgeable."
We responded:
"Purvi, Thank you for the 5-star review. We think Wendy is amazing too! We appreciate your business, and we are look forward to helping you and your family with all of your insurance needs. Regards, Gina"
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F. Lee Fisch

August 31, 2024

5  out of  5
rating by F. Lee Fisch
"Wendy was knowledgeable, informative and helpful. Wendy and the State Farm office of Gina Lee in Falls Church, VA are the best. I am so glad that I am working with them."
We responded:
"Mr. Fisch, Thank you for your wonderful review of Wendy and the State Farm office of Gina Lee in Falls Church, VA! We're thrilled to hear that Wendy provided you with knowledgeable, informative, and helpful service. It's great to know that you are happy with your decision to work with us. We will make sure to pass along your kind words to Wendy and our team at Gina Lee's office. If you ever need any further assistance, please don't hesitate to reach out. Thank you again for your support! Gina"
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Miles Maddox

August 28, 2024

5  out of  5
rating by Miles Maddox
"Wendy was very helpful in bundling my home and car insurance. Quick, responsive, and great customer service!"
We responded:
"Miles, We love 5-star reviews!! Thank you for taking the time to leave us a positive review! We're thrilled to hear that Wendy provided you with quick, responsive, and great customer service while bundling your home and car insurance. We're proud to have Wendy as part of our team, and we'll make sure to pass along your kind words to her. If you need any further assistance in the future, please don't hesitate to reach out. We appreciate your business!"
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Laly Valderrama

August 23, 2024

5  out of  5
rating by Laly Valderrama
"Muchisimas graCIAS sARAH tURCIOS por tu siempre muy Profesional atencion, paciencia, bonita dispocision. siempre, con muy - muy buena voluntad para ayudarme, y la gran confianza que inspiras, Muchas Gracias, Adelaida Valderrama*."
We responded:
"¡Hola Adelaida! ¡Muchísimas gracias por tu amable reseña! Nos alegra mucho saber que Sarah Turcios siempre te brindó una atención muy profesional, paciencia y una disposición bonita. Es genial saber que siempre estuvo dispuesta a ayudarte con gran voluntad y te inspiró confianza. Transmitiremos tus palabras de agradecimiento a Sarah. Si tienes alguna otra pregunta o necesitas más ayuda, no dudes en comunicarte con nosotros. Agradecemos tu apoyo y ¡muchas gracias por elegir nuestros servicios! Saludos cordiales, Gina"
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Andres

August 23, 2024

5  out of  5
rating by Andres
"Cindy was very nice and she help me a lot."
We responded:
"Hello Andres, Thank you for your 5-star review. Cindy, our office manager, is amazing. Cindy is knowledgeable, and always ready to help. We are looking forward to helping you with all of your insurance needs. Gina"
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Ryan Mullins

August 22, 2024

5  out of  5
rating by Ryan Mullins
"Santha was amazing! She helped me find the best rates and an absolute delight! I can’t recommend her enough, to anyone that wants to actually feel like they aren’t just another sell and wants a person that will actually do the best for you and your situation then Santa is the one! Thank you so much!"
We responded:
"Hi there! Thank you for sharing your positive experience with Santha! It sounds like she provided excellent service and went above and beyond to find the best rates for you. We appreciate your recommendation and are glad to hear that Santha made you feel valued and prioritized your needs. We'll be sure to pass along your kind words to her. If you have any more questions or need further assistance, feel free to ask. Thank you for using our service! Best regards, Gina"
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Hector Matute Cantillano

August 21, 2024

5  out of  5
rating by Hector Matute Cantillano
"Cindy Turcios was very professional. She listened carefully to our needs and helped us find exactly what we were looking for."
We responded:
"Hi Hector, Thank you for leaving a positive review for Cindy Turcios! We're thrilled to hear that she provided professional service and took the time to understand your needs. It's great to know that she was able to assist you in finding exactly what you were looking for. We'll make sure to pass along your feedback to Cindy. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your support and thank you for choosing our service! Regards, Gina"
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Marlen Castellanos

August 21, 2024

5  out of  5
rating by Marlen Castellanos
"Me gustó mucho la atención al cliente que me brindó la señorita Cindy, ella fue muy amable y muy eficiente respondiendo todas mis dudas y preguntas."
We responded:
"¡Hola! ¡Muchas gracias por dejarnos una reseña positiva! Nos alegra mucho saber que disfrutaste de la atención al cliente que te brindó la señorita Cindy. Es genial saber que fue amable y eficiente al responder todas tus dudas y preguntas. Transmitiremos tus comentarios a Cindy. Si tienes alguna otra pregunta o necesitas más ayuda, no dudes en comunicarte con nosotros. Agradecemos tu apoyo y ¡gracias por elegir nuestro servicio! Saludos cordiales, Gina"
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JH

August 21, 2024

5  out of  5
rating by JH
"I just wanna say, Santha is the best!!! She really helps you in every way! I am very pleased with my experience with her!"
We responded:
"JH, Thank you for your 5-star review! Santha is the best and always represents the Lee Insurance Agency with exception service. We appreciate your business! Gina"
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Fatima Angulo

August 21, 2024

5  out of  5
rating by Fatima Angulo
"Cindy is the best! She provide me with the best quote."
We responded:
"Hello Fatima, Thank you for leaving a fantastic 5-star review for Cindy! We're thrilled to hear that she provided you with the best quote. It's great to know that she was able to assist you in finding the most suitable option for your needs. Cindy will be pleased to hear your response. Thank you for your business! Gina"
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Robert Lyons

August 21, 2024

5  out of  5
rating by Robert Lyons
"I wanted to leave a 5 star review for Santha Gibson. She has been an excellent representative helping me understand my policy and offering me first-rate customer service! She is a true professional, and I sincerely hope more customers get to work with her as well!"
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Imas Gabriel

August 16, 2024

5  out of  5
rating by Imas Gabriel
"Wendy took my call, answered my questions and fulfilled my request in a professional and courteous manner. Wendy brings customer service to a higher quality level! Thank you Wendy!"
We responded:
"Hello, Thank you for sharing your positive experience with Wendy's customer service. I'm thrilled to hear that she was able to assist you in a professional and courteous manner, answering your questions and fulfilling your request. Wendy's dedication to providing exceptional customer service truly brings it to a higher quality level. Recognizing and appreciating outstanding customer service is essential, as it motivates our team to continue delivering excellent service to all customers. If you have any more inquiries or require further assistance, please don't hesitate to reach out. We're here to help! Gina"
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So Ria

August 12, 2024

5  out of  5
rating by So Ria
"Been with StateFarm for years. In the process of buying a home, stressful, and spoke to Wendy, very kind, and was impressed with her patience on explaining things about my coverage. Was very pleased with her attention to detail and finding me a rate with discounts that I was pleased."
We responded:
"Ria, Thank you for sharing your positive experience with Wendy at State Farm. It's wonderful to hear that Wendy was able to provide you with excellent service during the stressful process of buying a home. Her kindness, patience, and attention to detail in explaining your coverage options must have been invaluable. It's great to know that Wendy was able to find you a rate with discounts that not only met your needs but also left you pleased. Finding the right coverage at a reasonable price is essential, especially when it comes to protecting your new home. If you have any more questions or need further assistance, please feel free to reach out. We're here to help! Best of luck in your new home! Gina"
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Klaudia Kruteková

August 7, 2024

5  out of  5
rating by Klaudia Kruteková
"Santha was absolutely incredible with helping me to set up my car insurance. This is the first time I was shopping for car insurance and she was very knowledgeable about every concern that I had. The whole process was very easy compared to other insurances that I had on the phone too. Definitely 5 stars for both rates and the personalized assistance."
We responded:
"Klaudia, Thank you! We love to see 5-stars! We will continue to give you personalized assistance. Gina"
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Deborah Britt

August 6, 2024

5  out of  5
rating by Deborah Britt
"I had the pleasure of working with Santha to my get my 3 current insurances policies transferred across state lines to Gina Lee - State Farm. Santha 'excels' in customer service skills, knowledge and professionalism! I am a detailed person and I ask questions to ensure I understand. Santha answered all of my questions kindly and with patience. Again, it was a pleasure to work with her. I am indeed 100% satisfied!"
We responded:
"Thanks Deborah, Welcome to the DMV! I am so happy to hear that you are 100% satisfied with our office. Santha has been such a good addition to our agency. Santha is knowledgeable, and committed to giving excellent service. "
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Tiara Edmister

August 6, 2024

5  out of  5
rating by Tiara Edmister
"I had the privilege of working with Wendy today on getting an auto insurance quote. She was very helpful and extremely flexible through the entire process, and was also very patient with any questions I had! This has the best interaction with an agent and Wendy was more than helpful."
We responded:
"Tiara, Thank you so much for your kind words and for taking the time to write us a 5-star review! We are thrilled to hear that you had a fantastic experience with Wendy. Your satisfaction is our top priority, and it's always a pleasure to know that we've met your expectations. We strive to provide exceptional service. We're delighted that we were able to deliver that for you. We take pride in our dedicated team who work hard to ensure that every interaction is enjoyable and memorable. Your support means the world to us, and we truly appreciate your recommendation. We look forward to serving you again soon and providing you with more delightful experiences. Best regards, Gina "
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Jamie Gibson

July 31, 2024

5  out of  5
rating by Jamie Gibson
"Santha is excellent to work with. I contacted her for an insurance quote and she was professional and very helpful. She has top tier customer service! I will be contacting her for all my insurance needs. I highly recommend her and the entire Gina Lee State Farm Team!"
We responded:
"Jamie, Thank you for your business and this wonderful 5-star review. Santha has been a great addition to our team. We appreciate you taking the time to leave this review! We also appreciate your business. "
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Scott Murphey

July 27, 2024

4  out of  5
rating by Scott Murphey
"Brandon Patterson was the agent I worked with and he was great! He provided feedback and suggestions when I inquired. I have had State Farm insurance for years and in multiple states and they worked hard to help me save money and gave great service"
We responded:
"Scott, Thank you for this wonderful review. We appreciate your business and your continued confidence in State Farm Insurance and the Gina Lee Agency. Our whole team is here for any further questions or concerns. Gina"
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Ta Vann

July 25, 2024

5  out of  5
rating by Ta Vann
"Satha was so helpful, answering all my questions, educating me on my policies. I would recommend this office to my friends and family."
We responded:
"Hello Ta, Santha is the best! I am so glad to hear that Santha was able to help you with your policy questions. We strive for 5-star service on every call. I am excited that you feel our great service is worth taking the time to write this review. Gina"